You will hear a number of different recordings, and you will have to answer questions based on what you hear. - There will be time for you to read the instructions and questions, and you will have a chance to check your work. - All the recordings will be played only once. - The test is divided into four sections. - At the end of the test, you will be given 10 minutes to transfer your answers to an answer sheet. - Now turn to section one. - In section one, you will hear a woman phoning an antique shop to complain about the delivery service and some damage to the items she purchased. - First, you have some time to look at questions one to four. - You will see that there is an example that has already been done for you. - On this occasion, only the conversation relating to this example will be played. - Hello, this is the complaint center of the service department at Clifton Antiques. - Before we start, I'll just need to get more details from you. - Okay, sure, no problem. - Well, could you please tell me your full name, madam? - It is "Anna Lumley" - that's A-N-N-A L-U-M-L-E-Y. - The caller's name is Anna Lumley, so "Anna Alumni" has been written in the space. - Now we shall begin. - You should answer the questions as you listen because you will not hear the recording a second time. - Listen carefully and answer questions one to four. - Hello, this is the complaint center of the service department at Clifton Antiques. - Before we start, I just need to get more details from you. - Okay, sure, no problem. - Well, could you please tell me your full name,...
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