Section one: you will hear a woman phoning to complain about the item she ordered last week. First, you'll have some time to look at questions one to four. You will see there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first. Hello, you are through to the complaints department at Clifton Antiques. Before we begin, I'll just need to take a few details from you. Is that okay? Yes, of course. No problem. Okay, can I please have your full name? My name is Anna Lumley. That's Anna L-U-N-L-E-Y, right? The name is Analomly, so Lumly has been written in the space. Now, we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions one to four. Hello, you are through to the complaints department at Clifton Antiques. Before we begin, I'll just need to take a few details from you. Is that okay? Yes, of course. No problem. Okay, can I please have your full name? My name is Anna Lumley. That's Anna L-U-N-L-E-Y, right? And could you give me a contact number which we can use to reach you during the week? My mobile phone number is 077876345. Okay, great. How can I help you today, Anna? I ordered a large number of items from you last week on the 20th of February and was expecting them to be delivered on the 27th. However, only half of the shipment has arrived. I just want to make sure that they haven't been lost in transit. Right, okay. I'm sorry for the inconvenience. Let me track the parcel and see if I can find out when you should expect to receive the rest of your items. But what did you list as the delivery address? I...
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