Test three: You will hear a number of different recordings, and you will have to answer questions on what you hear. There will be time for you to read the instructions and questions, and you will have a chance to check your work. All the recordings will be played once only. The test is in four sections. At the end of the test, you will be given 10 minutes to transfer your answers to an answer sheet. Now, turn to section one. Section one: You will hear a conversation between a customer service representative and a customer who demands a full refund. First, you have some time to look at questions one to four. You will see that there is an example which has been done for you on this occasion only. The conversation relating to this will be played first. [Recording begins] Customer service representative (Kelly): Hello and welcome to Under Pressure Enterprises customer service department. This is Kelly, how may I help you? Customer: Yes, I'm calling about one of your rice cookers I just purchased. [Question 1 example: Rice cooker] [Recording ends] Now, we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions one to four. [Recording begins] Kelly: Hello and welcome to Under Pressure Enterprises customer service department. This is Kelly, how may I help you? Customer: Yes, I'm calling about one of your rice cookers I just purchased. Customer: What seems to be the problem, sir? Customer: Seems there's no seeming about it. The blasted thing shoots hot steam all over the place. That's what. It nearly scalded my hand when I went to open it. Why, it could have killed the cat or something! Kelly: It could have exploded and killed my wife and me, sir. Customer: Sir, sir, please calm down....
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